SERVICE RATES AND TERMS
Note that the rates listed below are for labor only and are provided to give customers a general guide as to what repair costs may be.  Physical inspection of a machine/job is usually required in order to provide an accurate estimate of repair costs.  Our hourly rates and services are usually more competitive than those provided by Staples Easytech,  CompUSA, and BestBuy's Geek Squad.  Please note that extensive virus infestation or machine failure oftentimes requires the machine to be taken in for repair and brought back to the customer's site... understand that this is to provide the fastest turn-around. 

Please remember to have your media (disk, CD or DVD ROM) and authorization license (CD key) for all software packages that require one.  If you have lost your media, we CANNOT supply operating systems (Windows, MacOS) nor applications (Word, Excel, Quicken, etc.) free-of-charge without a valid proof of license located on your PC, included with your media, or otherwise furnished!

We are not responsible for loss of data nor applications.  Situations such as hard drive failure, virus infection, loss of password or licensing information, and digital-rights management (DRM) issues all can contribute to loss of data.  Although we will make every possible effort to secure and protect your data during the repair process, it is the customer's responsibility to backup their data regularly.   Music and other entertainment-oriented files will be transferred at our discretion, on a case-by-case basis.

We are not responsible for content nor applications that provide content via illegal means.  The practice of sharing files via Bearshare, BitTorrent, Kazaa, and other programs opens you up to issues of copyright infringement, identity theft, and the spreading of malicious (and sometimes illegal) content across the internet.  We at NJComputerGuys respect your privacy, but we reserve the right to disable or remove any file sharing program, at our discretion.  It is the customer's responsibility to handle legal issues arising from file sharing on the internet, including copyright infringement.

CARRY-IN (YOU BRING IT TO US)

Diagnostic charge                                                                                                    NONE
Hourly Rate                                                                                                        $ 60.00 hour
Data Transfer and O/S Reinstall (with factory disks)                                         $ 150.00

ON SITE (WE COME TO YOU/PICK IT UP)

Diagnostic charge                                                                                               $ 20.00 (non-refundable)
Hourly Rate                                                                                                        $ 110.00 hour

If diagnostic determines a machine cannot be effectively repaired on-site, it will be suggested that we take the unit in to provide quicker turnaround.